Stainless drain return policy

The Custom Drains return policy is valid for a period of 7 calendar days from the date of delivery.

If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 7 days has lapsed, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• Product is defective
• Product is not as described
• Product must be in original packaging
• Product must be unused
• Product must not be damaged

In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

All returns have a 30% restocking fee deducted from the refund amount. An RMA is necessary before returns are accepted.

Contact us

If you have any questions about these terms, please contact us.