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Tell us what you need, how many, and when. Know exactly what you want? Include part numbers. Not sure? Describe the space and we'll recommend options.

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FAQ & shipping

Common questions

How do I place an order?

If you know exactly what you need, email [email protected] with your company details, the products you're interested in, quantities and when you need delivery. Not sure? Call 888-244-3417 and one of our drain experts will discuss your needs and offer solutions for your project.

What are your lead times?

Lead time for pot (area) stainless drains is very short — we stock almost all outlet sizes. Large orders (over 30) typically take 3–7 days to fabricate.

Stainless trench drains are made to order. We have many designs already drawn up; standard designs typically take 2–5 weeks, and fully custom trenches 4–8 weeks after shop drawings are approved. Lead times are occasionally longer due to current workload.

How are floor and trench drains shipped?
  • Standard ground — UPS (under 80 lb, single item), FedEx (under 70 lb, single item)
  • Expedited — Next Day Air (UPS, FedEx), 2nd Day Air (UPS, FedEx), 3 Day Select (UPS)
  • LTL ground — FedEx Freight Priority (preferred), all major carriers
  • Truckload ground — most major carriers, flatbed and/or van service, hot shot trucking
Do you make trench drains?

Yes — about 60% of our business is fabricating open trough and slot drains. Open trough trenches come standard with bar grating, or optional solid plate with perimeter drainage, mostly used where forklifts and pallet jacks are common. Slot drains are economical, attractive and easily sanitized since there are no grates or covers.

Trenches are available in any length and many sizes according to flow volume. Most open trough trenches are 4"–12" wide, with the depth needed to hold all water and move debris to the sump basket. If our standard options don't fit, we custom make a trench to your requirements.

Where do you ship from?

Trench drains are fabricated at two shops in the U.S. Midwest, centrally located between the coasts. Transit to either coast is 2–5 days depending on location. We ship throughout the U.S. and Canada.

Do your drains meet sanitary standards?

Yes. All of our drains meet USDA, FDA and CFIA sanitary standards for the food processing, pharmaceutical, beverage and dairy industries.

How long is a quote valid?

When we submit a quote, we have a firm commitment from our suppliers for your stainless material delivery. Suppliers are currently guaranteeing pricing for only 3–4 days from the quote date.

What are your hours?

Sales & administration: 8:00 am – 4:30 pm Mon–Thu, 8:00 am – 3:30 pm Fri.
Shipping & receiving: 7:30 am – 4:00 pm Mon–Thu, 7:00 am – 3:30 pm Fri. Closed 12:00 – 12:30 daily.

More answers on our FAQ & shipping page →